Contact Customer Operations
Get in touch with our regulatory officers or raise billing and repayment tickets.
Our Support Channels
Complaints & DisputesEmail for compliance escalation and credit score audits.disputes@credipoa.co.ke
Support Operations HoursGeneral inquiries, compliance board audits, and M-Pesa ledger sync:Monday to Friday: 08:00 AM – 05:00 PM EAT
KVDA Office PlazaVisit compliance desk physically:4th Floor, Uganda Road, Eldoret, Kenya
Customer Protection RightIf your complaints regarding rollover fees, payment mismatch, or debt recovery remain unresolved for over 30 days, you have the right to escalate the issue to the CBK Consumer Protection department.