Complaints Handling

At CrediPoa, client satisfaction is our highest priority. We strive to investigate and resolve all disputes within 24 hours of submission.

Escalation Channels

If our virtual support desk fails to resolve your ticket within 48 hours, you can escalate the issue by contacting our compliance manager at:
disputes@credipoa.co.ke

Under Section 35 of the CBK Digital Credit Providers regulations, you retain the legal right to submit unresolved disputes directly to the Central Bank of Kenya.

If your issue relates to double-deductions, missing transaction status, or incorrect credit scoring listings on CRB, please provide transaction reference IDs (M-Pesa transaction code).
Dispute Filing Form