Responsible Lending Policy
Last Updated: June 25, 2026 • CBK Digital Credit Providers Guidelines Compliance
CrediPoa is committed to fair, transparent, and ethical lending practices. As a regulated Digital Credit Provider (DCP) under the Central Bank of Kenya guidelines, we aim to prevent debt distress and ensure that credit is accessed responsibly.
1. Our Commitment to Credit Health
We do not support predatory lending or aggressive marketing. We ensure that:
- Clear Pricing Disclosures: All interest rates, processing fees, insurance fees, and due dates are displayed upfront before loan confirmation. There are no hidden costs.
- Custom Credit Limits: Your starting limit is calculated using our credit risk assessment algorithm (between KES 2,000 and KES 7,000). Limits scale up dynamically ONLY upon timely repayment history.
- Affordability Audits: We request income details and verify them against credit bureau data to minimize the risk of over-indebtedness.
2. Cooling-off Period
In compliance with CBK guidelines, CrediPoa offers a short cooling-off window. If you apply for a loan and change your mind, you can repay the exact principal amount within 2 hours of disbursement, and we will waive all interest and processing charges.
3. Fair Debt Collection Standards
Our collection officers adhere to strict ethical standards. When following up on late payments:
- We do not contact your phonebook contacts or disclose debt status to anyone other than you and your verified emergency contact.
- We do not use threat, abuse, intimidation, or harassment under any circumstances.
- All calls and messages are made during reasonable business hours (08:00 AM to 06:00 PM).
4. Borrowing Recommendations for Users
To maintain a healthy financial score, we advise borrowers to:
- Borrow only what is necessary and what you have a guaranteed plan to repay.
- Align your loan due date with your expected salary or income disbursement date.
- Never borrow from another lender to settle an outstanding loan (refinancing debt traps).
5. Escalation & Assistance
If you are experiencing financial difficulties and are unable to repay on time, contact our support team immediately. We offer flexible rescheduling options for eligible borrowers to prevent default penalties.